Shipping Policy

Shipping Policy

Delivery processing time

For products fulfilled by Kaze Living, all orders are processed within 1-2 days. We deliver 7 days a week (except on national holidays and major festivals). Orders placed before 8 pm are delivered the next day. Delivery might be delayed due to unforeseen weather conditions or traffic movement restrictions.

Some products are fulfilled directly by our brand partners (on a drop-ship basis), please check the ‘Shipped Fresh by Producer’ tag on the website. These products may take longer than 24-48 hours to be delivered to the customer; the exact information will be provided on the product page. Cash on Delivery may be not applicable on these products.

Our delivery timings are mostly from 1 pm to 7 pm. Milk and dairy products may be delivered separately in the morning between 8 am to 12 noon.

Delivery charges

Delivery charges* for your order will be calculated and displayed at checkout.


Order Value Delivery Charge
Above 1999/- Free
Below 1999/- 49/-
*An additional fee of 99/- is levied on Cash On Delivery orders.

Serviceable Pincodes

Kaze living delivers across NCR with the exception of some pin codes. You can contact us on +91 95683 72538 (whatsapp/call) or to check if we provide service in your pincode. The entire list of pincodes can be found in the link below.

If you have already placed an order with us and your pin code isn't serviceable, we will inform you of the same. In this case, you can either ask for delivery at a different address or a refund/voucher.

Order confirmation and shipment tracking

For products shipped by Kaze Living via Pidge, you will receive an order confirmation email and WhatsApp text. Once your order is dispatched, you will receive a notification message on Whatsapp and a tracking sms from our delivery partner. Apart from the order confirmation email, we do not take guarantee that you will receive the other notification messages.

For products shipped directly by our brand partners, it is the responsibility of the brand partner to communicate and coordinate for the delivery. These orders may take more than 24-48 hours to deliver. Cash on Delivery may be not applicable for these products.

Our Refund Policy provides detailed information about options and procedures for returning your order.